Customers Are Happier with Hotels in 2017

    The American Customer Satisfaction Index released a new travel report with good news for the lodging industry – customers are generally happier with hotels than they were a year ago. Guest satisfaction is up 2.7 percent from 2016, with an industry-wide rating of 76 on a zero to 100 scale. The report also named the companies and brands with the highest customer satisfaction ratings, as well as those at the bottom. The highest-scoring brands received ratings between 83 and 85. To read more about the report and to view the rankings, click here.