Olivia Rizzo
A Word from Management: New Castle Hotels & Resorts
With a diverse portfolio of full- and select-service properties in both urban and rural destinations, Connecticut-based New Castle Hotels & Resorts has been a strong presence in the lodging industry for 35 years, managing...
Local Art Engages Hotel Guests
As guests increasingly seek authentic experiences linked with their destination of choice, it has become more important for hotels to embrace their local communities. This often means spotlighting the best the area has to...
Managing Potentially Damaging Online Reviews
In the age of ubiquitous social media use, a guest’s Facebook status or tweet can have a huge impact on the reputation of a hotel. This is especially true when a guest starts posting...
Building Efficient Operations into Your Brand Vision
Every hotel wants to run like a well-oiled machine. Smooth operating procedures lead to more efficient hotels, content employees, and perhaps most importantly, satisfied guests. However, ensuring a hotel is firing on all cylinders...
University of Delaware Enhances Hospitality Program
Home to one of the country’s top-rated hospitality management programs, the University of Delaware has further enhanced its program with its new Advanced Learning Interactive Classroom Environment (ALICE), which features advanced audiovisual and interactive...