Megan Sullivan
Check Out the New York Barclay Guestroom
After closing its doors for a 20-month, $180 million renovation, the InterContinental New York Barclay hotel made its grand debut in May. Architects Stonehill & Taylor and interior design firm HOK, together with Shawmut...
Turning Social Data into Customer Intelligence
“My kids love the pool,” a mom gushes in an online hotel review. On the surface, the comment seems completely positive, especially if it motivates a prospective customer to book the hotel for their...
Check Out the Poem Room at Skwachàys Lodge
The Skwachàys Lodge and Gallery in Vancouver originally opened in 2012 to provide affordable housing for Aboriginal people at risk of homelessness, as well as healing lodge apartments for Aboriginal patients coming to the...
7 Ways to Enhance F&B Profitability
As food and beverage becomes a more significant revenue driver for hotels, many boutique and lifestyle owners seek to invest in unique restaurant, bar, and café concepts that will resonate with both guests and...
Closing the Minority Hiring Gap
At the 2016 Diversity & Inclusion Conference in Philadelphia in April, a panel of industry experts gathered to discuss the minority leadership gap in hospitality. Because hospitality is an extremely diverse marketplace, a lack...
