Megan Sullivan
Hoteliers Join Forces at AH&LA’s Legislative Action Summit
In the face of a regulatory blizzard, hotel owners, general managers, and CEOs gathered in Washington, D.C., this week to discuss key lodging industry issues with members of Congress, including deceptive online booking sites,...
ILeftMyStuff Streamlines Lost and Found Process for Hotels
When Paul Mercer's wife left a pair of shoes behind at a 391-room hotel in Niagara Falls, he stepped in to help get them back. After a series of phone calls and transfers, Mercer...
Under New Leadership, Major Changes Afoot at Wyndham
From a new loyalty program and improved technology solutions to a renewed emphasis on improving hotel and brand quality, major changes are afoot at Wyndham Hotel Group, which has more than 7,600 properties across...
Step Inside the Arizona Biltmore’s New Guestroom
The landmark Arizona Biltmore, which welcomed its first guests in 1929, recently completed a multimillion-dollar renovation that recalls the seductive style of the resort’s early years. Renowned architect Frank Lloyd Wright collaborated with a...
La Quinta Franchisee Creates Mobile Operating Platform
La Quinta room attendants will clean 18 million rooms this year alone. According to COO and EVP Angelo Lombardi, 25 cents on every dollar hotels earn goes out the door on labor, which is...