Mike Bederka
Haunted Hotels Scare Up Business
Things that go bump in the night, appear out of nowhere in 1930s-era housekeeping garb, or unexpectedly tie towels in a knot while guests sleep can mean big business for properties that actively market...
Are Virtual Keys Here to Stay?
With added security benefits and lower costs, key cards have proven to be an upgrade over metal keys, but the distribution is still the same. Guests receive the key at the front desk, and...
The Benefits of a Wellness Concierge Program
The Grand Hyatt San Francisco started its wellness concierge program in June as a way to connect guests to their favorite (or a new) workout while on the road. “The concierges are already offering...
Director of Ops Shares Perks of Magnuson Affiliation
Lifelong Northern Californian Anthony X. Propps began working at his father’s hotel at the end of his sophomore year of high school to earn money to play in Nike’s youth basketball league. He started...
Extended Stay America Donates Rooms to Cancer Patients
In a potentially lifesaving partnership with the American Cancer Society, Extended Stay America (ESA) is providing 40,000 room nights over two years to cancer patients receiving treatment away from home. With the program, called...