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Kristen Zaleski

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AH&LA Study Reveals Philadelphia’s Airbnb Habits

The American Hotel & Lodging Association released a study in January providing a detailed analysis on the rise of commercial short-term rental activity taking place in 14 cities between October 2014 and September 2015,...

Connectivity-Based Laundry Innovations Save Water, Capital

The infiltration of the internet into people’s everyday lives has reached a new height. The “Internet of Things,” as the phenomenon is known, describes everyday products that now feature WiFi connectivity. These products can...

Making Design a Multisensory Experience

To further enhance customer experience, hotels have begun to incorporate additional technologies into the design of their spaces, striving to trigger a multisensory impact. Guest approval and satisfaction is attainable by blending all five...

Improving the Guest Experience Through Apps

Moving beyond online bookings, hoteliers are exploring another area of the online hotel landscape: The burgeoning app market. Millennials are accustomed to apps; they crave the latest technological trends. Savvy hotel management can use...

Outsourcing to Boost Efficiency

Imagine that you’re the general manager of a hotel. You do consistent business, and you’re staffed to manage the day-to-day operations of your property. But, you found out that in three months, someone booked...