Kristen Zaleski
AH&LA Study Reveals Philadelphia’s Airbnb Habits
The American Hotel & Lodging Association released a study in January providing a detailed analysis on the rise of commercial short-term rental activity taking...
Connectivity-Based Laundry Innovations Save Water, Capital
The infiltration of the internet into people’s everyday lives has reached a new height. The “Internet of Things,” as the phenomenon is known, describes...
Making Design a Multisensory Experience
To further enhance customer experience, hotels have begun to incorporate additional technologies into the design of their spaces, striving to trigger a multisensory impact....
Improving the Guest Experience Through Apps
Moving beyond online bookings, hoteliers are exploring another area of the online hotel landscape: The burgeoning app market. Millennials are accustomed to apps; they...
Outsourcing to Boost Efficiency
Imagine that you’re the general manager of a hotel. You do consistent business, and you’re staffed to manage the day-to-day operations of your property....