Christine Killion
Hotels Serve Up a Better Cup of Joe with High-Quality Coffee
For many guests, the mention of hotel coffee may bring to mind single-serving packets positioned next to a guestroom coffee maker or a multi-gallon dispenser at a complimentary breakfast buffet. But a growing movement...
Janis Cannon: Growing Through Hospitality
Janis Cannon—senior vice president of Choice Hotels International’s upscale brands Ascend Hotel Collection and Cambria Hotels—has often been noted as one of the most powerful women in hospitality. When she was a kid, she...
Eight Ways Tech Companies Are Shaping Travel and Hospitality
Technology continues to innovate how travelers arrange and enjoy their journeys, and how hotels accommodate those guests’ shifting preferences. At the 2017 Phocuswright Conference from Nov. 7-9 at The Diplomat Beach Resort in Hollywood,...
Klaus Kohlmayr on the Future of the Guest Experience
Today’s hotels, OTAs, and other hospitality technology companies are competing fiercely with one goal in mind—to own and control the guest experience during travel. Klaus Kohlmayr, dubbed “Chief Evangelist” for IDeaS Revenue Solutions, says...
Six Digital Hospitality Trends for 2018
As technology continues to evolve and influence how people travel, hoteliers can expect to see shifts in digital strategies across the industry—from marketing and in-house guest interactions to how brands interact with owners. Geoffrey Ryskamp,...
