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Managing Potentially Damaging Online Reviews

Managing Potentially Damaging Online Reviews

In the age of ubiquitous social media use, a guest’s Facebook status or tweet can have a huge impact on the reputation of a hotel. This is especially true when a guest starts posting about sensitive issues such as bed ...

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HootSuite Adds Review-Monitoring App

HootSuite Adds Review-Monitoring App

Powered by a new app called Reputology, the popular social media dashboard HootSuite now allows users to monitor reviews on all the major review sites, including TripAdvisor, Yelp, Hotels.com, and Expedia. Businesses can keep an eye on activity for all ...

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