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Self checkout kiosk - lobby retail

Digital Concierges Provide Service, Safety, and Personal Experiences

The pandemic has spurred a greater interest and demand for touchless or socially distant interactions between hotel team members and guests. A digital concierge...
Chatbot - guest engagement technology

Beware of Guest Engagement Technology That Disengages Guests

It’s called The Singularity—the point at which Artificial Intelligence (AI) is indecipherable from human intelligence, essentially meaning that we as humans can’t tell the...

Three Trends General Managers Expect to See in 2018

North Palm Beach, Fla.–Digital transformations and a desire for personalized experiences are setting the stage for a new era of travel. Driftwood Hospitality Management...