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Tablet in the guestroom

Survey Shows What Guests Actually Want From Hotels

NEW YORK—According to a new poll conducted by research firm YouGov and commissioned by hotel operations platform ALICE, 81 percent of consumers would like...
Jennifer Brody

How Jennifer Brody Earned Her Golden Keys as a Concierge

In April, Jennifer Brody, concierge at The Peninsula Chicago, was awarded the prestigious Young Leader Award at the Les Clefs d’Or International Congress in...