Tag: booking scams
AHLA’s Search Smarter Campaign Combats Deceptive Marketing Practices
Guest satisfaction is a core metric of the hotel industry’s success, but sometimes a guest’s experience can be negatively impacted before their vacation even...
Hotel Industry Continues To Protect Consumers From Booking Scams
The following article by Amy Travieso, vice president of government affairs at AHLA, originally appeared in the April 2019 issue of LODGING.
European consumers of...
Study: Hotel Booking Scams Cost Consumers $5.2 Billion in 2017
Washington, D.C.–As Americans begin gearing up for the busy summer travel season, new research from the American Hotel & Lodging Association (AHLA) suggests that...
Hotel Innovators Convene on Capitol Hill, Promote Consumer Protection
WASHINGTON, D.C.–Innovation and e-commerce leaders from hotels across the country, led by the American Hotel & Lodging Association (AHLA), will convene on Capitol Hill...
AHLA and BBB Team Up to Fight Online Hotel Booking Scams
Washington, D.C.–The American Hotel & Lodging Association (AHLA) today announced a new partnership with the Better Business Bureau (BBB) to educate and protect consumers...