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In the Know With LODGING

In the Know With LODGING (formerly The Room Key) is LODGING’s advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from operations and F&B to finance and marketing.
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Crisis communications
In the Know With LODGING

Responding To a Crisis

Bob Rauch -
Training - Revenue Management System
In the Know With LODGING

Transitioning Staff To a New Revenue Management System

Mike Chuma -
Distribution
In the Know With LODGING

Getting the Most From Your Hotel’s Distribution Mix

Cindy Estis Green -
angry guest
In the Know With LODGING

How To Handle an Angry Guest

Gavin Philipp -
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