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In the Know With LODGING

In the Know With LODGING (formerly The Room Key) is LODGING’s advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from operations and F&B to finance and marketing.
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Online Star Rating
In the Know With LODGING

How Can a Hotel Improve Its Online Rating?

Roger Sholanki -
Intoxicated guest
In the Know With LODGING

What Do You Do With an Intoxicated Guest?

Hicham Jaddoud -
Hotel status
In the Know With LODGING

Raising a Hotel’s Status

Dant Hirsch -
Work from home
In the Know With LODGING

Should Hotel Sales Teams Be Allowed To Work From Home?

Andrew Hazelton -
Hand hanging 'Do Not Disturb' sign on hotel door
In the Know With LODGING

Discovering Illegal Operations in a Guestroom

David Hale -
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