Mark Friesen
Patterns in Hospitality: What’s in Flux Post-Pandemic
The hospitality industry has always been impacted by and responded to major economic and cultural forces and trends. As the industry emerges from the COVID-19 pandemic, there are many unknowns for hotel brands, individual...
Alt-Normal: Some Prospects for Hotels Post-Pandemic
As the hospitality industry was temporarily yet profoundly challenged by the COVID-19 pandemic, hoteliers were strong-armed into modifying guest-facing operations. Technology has played the predominant role in encouraging safe, seamless, and socially distant guest...
Is the Industry Facing a CapEx Depletion Syndrome?
In 2020, as the pandemic swept through the United States, many of its nearly 58,000 hotels remained solvent in part by deferring planned capital expenditure (CapEx) spending wherever possible, transferring allocated resources to operations...