Jeff Palmer
Jeff Palmer is chief revenue officer at Upstream Works, where he leads global sales and partner strategy for the company’s omnichannel contact center solutions. Palmer has over 20 years of experience in SaaS and technology organizations.
Redefining the Guest Experience: How Tech Is Powering Personalized Hospitality
There’s a well-established paradox within hospitality—exceeding guest expectations while managing operational costs. Hoteliers know that their customers want to be delighted, but they must...