Home Authors Posts by John Fareed, Horwath HTL, and Rick Garlick, Magid

John Fareed, Horwath HTL, and Rick Garlick, Magid

John Fareed, MSc CHME ISHC, is Chairman North America for Horwath HTL, a global hotel, tourism, and leisure consulting firm. He holds two postgraduates including a Master of Science degree from the Dublin Institute of Technology's School of Hospitality Management and Tourism in Dublin, Ireland, as well as a Hotel Real Estate Investments and Asset Management Certificate from Cornell University. Rick Garlick, Ph.D., is Vice President and Strategy Consultant for Magid, a consumer insights firm.  He has a diverse research and consulting background that includes extensive experience with customer experience management, employee engagement measurement and training; talent selection; brand research; customer loyalty programs; image and awareness studies; and national opinion polling. 
Clouds over a cityscape

A Silver Lining Among the Clouds?

The outlook for the industry has gotten a bit brighter this week now that Pfizer announced their COVID-19 vaccine has a 90 percent efficacy. However, the wait for the company to complete the necessary...