Home Authors Posts by Jeff Bzdawka

Jeff Bzdawka

Jeff Bzdawka is the CEO of the Knowland Group and joined the team in June of 2021 to bring the company into a new era of AI-powered meetings and events data. Previously, Bzdawka served as SVP, Global Hotel Technology at Hyatt. In this position, he was responsible for establishing and executing the portfolio roadmap of the Global Hotel Technology deployed at Hyatt's hotels.
return of group business

Teamwork and Technology: Positioning Sales Staff to Capitalize on the Return of Group Business

While challenges persist, such as labor shortages, new or inexperienced meeting planners, food shortages, cost increases, and shorter booking windows, some travel markets have fully recovered. Restrictions have been lifted in China and the...

How to Avoid Hotel Staff Frustration With In-House Technology

Regardless of threats to the economy, world conflicts, and ongoing concerns about the status of the COVID-19 virus, the leisure and hospitality industry is projected to mostly recover from pandemic-driven demand losses by the...

Open Communication: Keeping Franchisees Involved in Technology Solutions

The franchisee market is vast, and the effect the pandemic has had on them has been immense. Hotel chains are looking at this market with a different eye than in the past. Major chains...
sales teams

Protecting Assets: Positioning Hotel Sales Teams for Success

It is time for ownership and management groups who have been 100-percent focused on operational issues and cost management to start rebuilding their sales teams. Supporting this shift, getting the proper sales tools and...