Harman Singh Narula is the principal and co-founder of Canary Technologies. Narula was previously a member of the Global Strategy team at Starwood Hotels and Resorts and a management consultant at Bain & Company, where he advised senior executives in hospitality and technology.
The hotel industry remains persistently understaffed as hoteliers have been unable to attract and retain talent. A staggering 87 percent of hotels across the...