Deidre Grieves
The Roost at Topnotch Resort and Spa
As part of a $15 million renovation, Vermont’s Topnotch Resort and Spa tore down an old wing of the property—originally built in 1959—and created a brand new structure that serves as the lobby and...
Building Guest Loyalty in the Digital Age
As the distribution landscape continues to evolve and more guests turn to online and mobile sources to research and book their stays, hotel companies need to devote more energy and dollars toward achieving long-term...
Hotel Concierges Take a Personal Approach
Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are tasked with fulfilling some pretty crazy demands.
“When guests come...
Holiday Inn San Antonio Riverwalk
In September, Detroit-based Kraemer Design Group (KDG) completed an overhaul of the interior spaces at the 313-room, 23-story Holiday Inn San Antonio Riverwalk in San Antonio, Texas. It marks the first U.S. property to...
Dolce’s Richard Maxfield Discusses Meetings Outlook
The slow recovery of group travel remains a concern for hoteliers that rely heavily on business from meetings, conventions, and federal contracts to fill rooms. STR reported that although group ADR increased 3.1 percent...