Amy Travieso
AHLA’s Search Smarter Campaign Combats Deceptive Marketing Practices
Guest satisfaction is a core metric of the hotel industry’s success, but sometimes a guest’s experience can be negatively impacted before their vacation even begins. That’s why the American Hotel & Lodging Association (AHLA)...
Hotel Industry Continues To Protect Consumers From Booking Scams
The following article by Amy Travieso, vice president of government affairs at AHLA, originally appeared in the April 2019 issue of LODGING.
European consumers of online travel products scored a big win last month in...
Continuing Progress on Weighty Hospitality Issues
While chilly temperatures and snowy forecasts may not be leaving anytime soon, planning for the busy spring travel season is well underway. With more consumers than ever booking their hotels through mobile devices and...