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Expedia Data Shows Hotel Preferences of Chinese Travelers

SEATTLE—Expedia Group and market research company Ipsos today released findings from the Hotels.com Chinese International Travel Monitor (CITM) survey. Conducted in May 2018, the...

Loyalty Is on the Decline While Customer Expectations Are on the Rise

SAN MATEO, Calif.—Medallia, Inc. together with market research company Ipsos recently shared the findings from its Customer Experience Tipping Point survey. More than 8,000...