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Booking Direct Leads to Higher Traveler Satisfaction

For U.S. and U.K. corporate travelers, booking directly with an airline or hotel offers a higher level of customer satisfaction than booking with a...

Travelers Choosing Mobile Booking Over Desktop

Travel sales booked via desktop will continue to decline as digital travel bookers favor mobile devices, a new report from eMarketer shows. In 2016,...

HotelTonight Lays Off 20 Percent of Staff

HotelTonight, a leader in same-day booking apps, has laid off 20 percent of its staff, citing a necessary company realignment. Though company CEO Sam...

Booking Sites to Pay Chicago $29 Million in Taxes

On Oct. 29, Chicago's city council announced that they concluded a 10-year-old case against travel websites that offer discount rates. Expedia, Hotels.com, and Hotwire...

Nearly 15 Million Bookings Involve Scams, Says Study

A new study conducted by the American Hotel & Lodging Association (AH&LA) has revealed that one in three people are worried about online booking...
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