Isabel Vega
No Cash, No Problem: Digital Tipping Software youtip at HITEC Dallas 2021
Digital tipping system youtip is a cashless, contactless, and app-less solution that allows guests to tip hotel staff through scanning a QR code that leads to a secure web app. LODGING caught up with...
Industry Leaders From ProfitSword Shed Light on the Value of Data
On the second day of HITEC Dallas 2021 at the Kay Bailey Hutchinson Convention Center in Dallas, Texas, LODGING had a conversation with business intelligence services provider ProfitSword CEO Robert Ryan and Vice President...
Yaniery Arroyo Familia: Putting Guests First During an Unprecedented Year
Yaniery Arroyo Familia, general manager at the Extended Stay America (ESA) Boca Raton in Boca Raton, Fla., began her hospitality career as a housekeeper. After she moved to the United States from the Dominican...
Calder Barnard: Keeping a Cool Head During Wildfire Season
The pandemic wasn’t the only catastrophe people have had to endure this year—natural disasters have also had a devastating impact in different parts of the United States, with tornados in the Midwest, hurricanes in...
Alex Francis: Leading a Team in the Midst of COVID-19
Radisson Blu Minneapolis Downtown General Manager Alex Francis discovered his love for hospitality when he was very young, traveling with his parents and staying in some of the world’s nicest hotels. “We would check...