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Hotel doorman is welcoming in a mature couple for a weekend break.

Improving a Hotel’s First Impression

Have a question for our experts? Submit it here. How Can I Improve My Hotel's First Impression?  "I’m always getting dinged on my online reviews for...
The Exchange at the Lancaster Marriott at Penn Square

Making Rooftop Bars Safe for Guests

Have a question for our experts? Submit it here. How do hotels make their rooftop bars safe for guests? "Rooftop bars seem to be opening at...

Choosing a New Property Management System

Have a question for our experts? Submit it here. What should I consider when choosing a new PMS?  My property just underwent a major renovation and now...
Front desk staffers not getting along

My Front Desk Staffers Do Not Get Along

Have a question for our experts? Submit it here. What do I do if my front desk staffers do not get along? "Two of my front...
Business meeting

Securing a Seat at the Table With Convention and Visitors Bureaus

Have a question for our experts? Submit it here. How can hoteliers build relationships with local Convention and Visitors Bureaus? "How can hoteliers make sure they...