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My Hotel Doesn’t Care About Social Media

Have a question for our experts? Submit it here. My hotel has no social media presence. What should I do?  "I work in revenue management. The...
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The Travel Industry’s Top Concerns With Managing Online Business

NEEDHAM, Mass.—TripAdvisor, Inc. today announced the results of its 2018 "Hospitality Sector Report" in partnership with Ipsos MORI showcasing the top concerns and areas...

Recovery After Tragedy: Effective Crisis Management

When Dan Donahue, vice president and managing director of The Lenox Hotel in Boston, left for work last April 15, a crisis was the...

Managing the Social Web

The impact that online reviews and social media chatter have on the hotel industry can no longer be ignored by brands and property management...