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InteContinental New York Times Square - Photo Credit Michael Klein Photography

InterContinental New York Times Square Renovates and Reopens

NEW YORK — The team behind the InterContinental New York Times Square—which reopened on October 9, 2020, with newly expanded IHG Way of Clean...
spa worker with face mask

Five Ways to Ready Spas for Reopening

Predicting business outcomes during the COVID-19 pandemic has been nearly impossible. But one thing is for certain: Owners and operators are all changing how...
cash crunch

The Hotel Industry Cash Crunch

The hotel industry has found itself in perhaps the most significant liquidity crisis it has ever faced. As the industry reports second-quarter numbers, with...
Alderbrook Resort & Spa

A Model Reopening Plan

Alderbrook Resort & Spa General Manager Shaun Tucker says he never worked harder in his life—even while opening hotels in the past—than during the...
reopening

Nine Steps for Communicating a Hotel’s Reopening

By mid-March, more than 4,953 U.S. hotels and 16.2 percent of rooms had closed or been converted for other uses due to COVID-19, according...
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