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Hotels: Learn From the Past and Prepare for the Future

2020
The following article is from the perspective of Marco Benvenuti, co-founder of Duetto. The COVID-19 pandemic is a black swan event—unprecedented in scale and impact. It is, therefore, difficult to predict what will happen next with any degree of accuracy. However, hoteliers can look back at how the industry dealt with previous downturns and crises to consider what we did right...