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guest loyalty program

A Lens on Loyalty: Guest Loyalty Programs Provide Benefits, but the Fees Are Rising

Over the years, the fees hotel owners pay to franchise companies have typically grown at a pace greater than the rise in hotel rooms...

Boosting a Hotel’s Advantage In Group Business Negotiations

A hotel’s group business revenue relies on its sales manager’s negotiation skills. Therefore, it’s critical to ensure that they have the right tools and...