Tag: guest relations
Catering to Guests Desiring Authentic Local Experiences
Everyone has that friend on social media who can’t seem to go more than two hours without posting something. Whether it be a gripe...
Greeting Guests with Gifts
Greeting guests with a little something extra at check in is one of the easiest—and surest—ways to make them feel welcome and foster loyalty....
Texting Guests for Quick Feedback
To entice the all-important millennial demographic, hoteliers are putting their staff with the nimblest fingers to use by engaging with travelers via text message....
Guests Turn to Fitness Concierge to Stay in Shape
A new presence in the lodging industry is the fitness concierge. These fitness professionals partner with a hotel to connect guests with local fitness...
Can Hotels Use Augmented Reality to Engage Guests?
In the past several years, virtual reality has moved from a niche topic discussed by technology enthusiasts to one eagerly covered in the mainstream...