Tag: guest experience
13 Hotels Helping Guests Celebrate Valentine’s Day—and Galentine’s Day
For many markets across the United States, these lean winter months threaten lower occupancy. Valentine’s Day presents the perfect opportunity for hotels to find...
Study Shows Book Direct Campaigns Strengthened Growth of ‘Brand.com’
Rockville, Md.—An updated Kalibri Labs report released today—Book Direct Campaigns 2.0: The Costs and Benefits of Loyalty 2018—provides conclusive evidence that the loyalty member...
How PTAC Problems Become Bad Reviews—and What To Do About It
The goal of any hotel owner is to keep guests happy. Owners have tried everything from fresh-baked cookies in the lobby to more freebies...
Upgrading Hotel Game Rooms with Virtual Reality
Long gone are the days of hotel game rooms with arcade machines, pool tables, and bowling alleys. Today’s youngest guests are accustomed to technology...
How Guests Are Using In-Room Tablets
Technology has permeated nearly every aspect of society today with the goal of making life easier. Following the examples of how individuals are using...