Tag: guest experience
Offering Wellness Choices Is the Ultimate Strategy in Guest Personalization
In 2019, the pursuit of higher levels of guest personalization in the hotel industry may feel like an overused or tired objective. After all,...
Back To Basics: Elevating the Guest Experience Starts With Mastering the Essentials
Hotel guests have never been happier. That’s not just a lofty statement—it’s a trend that J.D. Power reported in its 2018 North American Hotel...
J.D. Power: Travel Industry Apps Lag in User Satisfaction
COSTA MESA, Calif.—As travel apps rapidly replace everything from boarding passes to car rental and hotel room keys, many such apps are falling short...
Creating Scent in Hotels
The five senses play an important role in designing a hotel, but scent is often one of the most overlooked elements. Sensory memory directly...
Getting on Board With Wellness Trends
Health-, weight-, or spirituality-focused properties such as destination spas, weight-loss resorts, and ashrams have nearly always been around for those with the means and...