Tag: guest experience
How Accor’s New Loyalty Program Caters to Evolving Preferences
So, what could be new in loyalty programs? That’s what LODGING wanted to know in speaking to Jeff Doane, senior vice president, sales and...
DIY Drinks: Helping Guests Make Their Own Craft Cocktails
Hotel bars vary in design but are all similar in service, and minibars tend to provide the same options across the board. Combining external...
Chicago’s Kimpton Gray Partners With Garfield Park Conservatory and Orbitz for Plant Pop-Up Hotel
It’s no secret that people care more about authentic experiences than ever before. Pop-up restaurants and shops have been meeting that need for years,...
Five Technologies Hoteliers Should Consider Adopting in 2020
The new year is coming and hotels are preparing budgets and strategies to start off on the right foot. The problem is: how to...
Marriott Hotels Survey Suggests That Creativity and Productivity Are Hindered by Multitasking
According to a global survey conducted by Marriott Hotels, American business travelers are more prone to multitasking than their global peers. Nearly 80 percent...