Tag: feedback
How Can a Hotel Improve Its Online Rating?
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How can I improve my hotel's online star rating?
"How can I improve my hotel's online star...
Three Tips for Keeping Up With Guest Feedback
Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce...
Capturing Real-Time Guest Feedback and Service Recovery
Most hotel managers look at post-stay reviews and survey feedback as a source of truth on how frontline teams are performing. Whether it’s positive...
How Employee Feedback Can Help Hoteliers
Feedback is important for any industry, as it shows quite clearly what works, and what could be improved upon. In the service industry, there...