Tag: customer satisfaction
Putting the Customer First
In this third and final installment of our 2024 Owner Series, LODGING speaks with Harry (Himesh) Patel, director of Solvue Hospitality Group, regarding his...
J.D. Power: Many Hotel Apps and Websites Lag in User Experience
When it comes to customer satisfaction, many hotel apps and websites created by legacy brands are lagging those of OTAs and industry disruptors, according...
Back To Basics: Elevating the Guest Experience Starts With Mastering the Essentials
Hotel guests have never been happier. That’s not just a lofty statement—it’s a trend that J.D. Power reported in its 2018 North American Hotel...