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feedback loop

Feedback Loop: How the Hospitality Industry Can Improve Customer Experience Post COVID-19

The hospitality industry may be the industry most heavily affected by COVID-19. People have not traveled; they have hunkered down at home while holiday...
Hotel team

AHLA Updates Safe Stay Guidelines, No Longer Requiring Vaccinated Employees to Wear Masks

WASHINGTON—The following is a statement from Chip Rogers, president and CEO of the American Hotel & Lodging Association (AHLA), on easing face covering and...
Business traveler uses multiple devices in a guestroom

Technology’s Impact on the Future of Business Travel

The COVID-19 pandemic forced companies to forego business travel and embrace virtual meetings, but as travel restrictions ease, the hotel industry is ready to...
Hotel employee at the front desk

Avoiding a Hotel Labor Shortage Starts With a Promise of Safety

The hotel industry has faced unprecedented job losses and financial challenges over the course of the pandemic. As more U.S. adults are vaccinated and...