Have you ever stumbled on an operations puzzle with no good solution? Ever wondered what is the best way to respond to a bad review? The Room Key is a new advice column for hoteliers, managers, and team members at all levels of hospitality. Hospitality experts will answer your questions on everything from operations and F&B to finance and marketing.

Submit your questions using the form below or share on Instagram, Twitter, or Facebook with #TheRoomKey.

To find out more about becoming an expert contributor or sponsor for The Room Key, please email Don Serfass, Director of Marketing & Business Operations.


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