Finance & DevelopmentFinanceCost Controls Drove Hotels' Profit Growth in 2016

Cost Controls Drove Hotels’ Profit Growth in 2016

U.S. hoteliers enjoyed a seventh consecutive year of increasing profits in 2016 despite a slowdown in the rate of revenue growth. According to the 2017 edition of Trends in the Hotel Industry, total operating revenue, driven by a 0.2 percent rise in occupancy and a 2.5 percent growth in average daily rate (ADR), increased by 2.4 percent in 2016 for the average hotel in the survey sample. However, by limiting the growth in operating expenses to just 1.6 percent, managers at the Trends properties were able to extract a 3.7 percent increase in gross operating profits (GOP) for the year.

The competitive market conditions faced by U.S. hotels in 2016 have been well documented. The results of the 2017 Trends report show the impact that the modest revenue gains had on the bottom line. Facing the threat of stagnant or declining occupancy and slow ADR growth, U.S. hotel managers reacted by controlling expenses. The 3.7 percent increase in profits is the lowest observed since the Great Recession, but it was a commendable accomplishment given the upward pressures on labor and distribution costs.

Trends in the Hotel Industry is CBRE Hotels’ Americas Research’s annual survey of operating statements from thousands of hotels across the nation. The 2016 operating data collected for the 2017 survey was compiled in accordance with the 11th edition of the Uniform System of Accounts for the Lodging Industry.

Controls and Cuts
The nominal 1.6 percent increase in operating expenses during 2016 was achieved by a combination of controlling variable expenses and cutting costs that are more fixed in nature. Understanding that the typical hotel in the sample experienced an increase in occupancy, it was noteworthy that operated departmental expenses (with a high degree of variable costs) only grew by 1.7 percent during the year. Concurrently, undistributed expenses (with a high degree of fixed costs) increased by just 1.3 percent.

With the average hourly compensation for U.S. hospitality industry employees increasing by greater than 4 percent, there was a fear that hotel labor costs would deplete any gains in revenue. Therefore, it was a pleasant surprise when total labor costs grew by just 2.8 percent for the year. This implies that managers controlled staffing levels and/or increased productivity. In spite of the noble efforts of hoteliers, for a second year in a row, it was the salary and wages component of labor costs that drove the increase in total labor costs, not employee benefits.

Labor costs comprise roughly half of the operating expenses at a hotel. The other half of the operating expenses consists of a variety of fees, commissions, and costs for goods and services. In total, the growth of these other operating expenses increased by just 0.3 percent in 2016.

Hotel operators benefited from low inflation, as well as a reduction in the costs for items such as food and utilities. However, as revenues continue to rise, so do the costs for related expenses like credit card commissions, management, and franchise fees. One expense item that stood out was the 6.8 percent increase in commission payments made to travel agents, OTAs, and other intermediaries.

Location Matters
The growth in GOP during 2016 was 3.7 percent for the entire Trends sample. However, when analyzing the data by regions across the country, CBRE Hotels’ Americas Research observed some dramatic differences. GOP growth was strongest for hotels in the Mountain/Pacific (7 percent) and South Atlantic (6.1 percent) regions. Conversely, properties in the South Central region suffered a GOP decline of 0.4 percent.

CBRE constantly advises hotel owners and operators to pay attention to local economic conditions. In 2016, there was great diversity in economic performance across the country. In Texas, there is a depressed energy industry, while technology continues to drive the economy in California. When looking at the 2017 Trends survey results by geography, the relationship between local economics and lodging performance becomes evident.

Diversity in performance also was observed by property type. The resort hotels in the Trends sample enjoyed the greatest GOP increase (6 percent), while limited-service profit growth was restricted to just 1.4 percent. For the resort properties, it was mainly a revenue story. Compared to others in the sample, resort operators achieved the greatest gains in occupancy, ADR, and other operated department revenue during 2016. On the other hand, limited-service managers, facing a higher degree of fixed and uncontrollable costs, struggled to curb increases in their expenses.

Future Focus on Expenses
In the March 2017 edition of Hotel Horizons, CBRE Hotels’ Americas Research is forecasting RevPAR growth rates ranging from 1.7 to 3 percent from 2017 through 2021. At these modest levels, management will be called upon to continue to control costs in order to enable profit growth.

During the next few years, owners and operators should spend just as much time thinking about expenses as they do RevPAR. Effectively managing those two metrics will dictate the profitability of their operations. Ultimately, it is bottom-line profits that influence values, stimulate transaction activity, pay the debt, and provide returns for owners and investors.


About the Author
Robert Mandelbaum is Director of Research Information Services in the Atlanta office of CBRE Hotels’ Americas Research.

Robert Mandelbaum
Robert Mandelbaum
Robert Mandelbaum is Director of Research Information Services for CBRE Hotels Research. CBRE forecast and financial benchmarking reports can be found at

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