Ruby Wang - St Giles 360

Three Hospitality Technology Innovators of 2018

A multi-faceted industry, there are more opportunities in hospitality to innovate, disrupt, and generally shake things up than in other business arenas. Innovating is...
Hotel App

Six Marketing Tips for a Successful Hotel App

Google's Play Store and Apple's App Store each have millions of apps available for download. That's a massive number of apps to compete with,...
Autonomous Travel Suite

Hotel Room Meets Rental Car in This Autonomous Travel Suite Concept

Traveling across the country is often made complicated by check-ins, connecting flights, and crowded airplanes and trains. But an Autonomous Travel Suite (ATS)—a concept...
Business travel

Five Luxury Hotel Experts Share Insights on Using Technology and Data

Guest expectations are higher today than ever before, and technology is a key component in helping the hospitality industry cope with continual change, according...
Kristi Turner

Using Business Intelligence to Drive Hotel Restaurant Profitability

As managing a hotel restaurant grows increasingly complex with ever-changing labor laws, high employee turnover, and slim margins, operators are turning to technology to...
big data

Three Ways Hoteliers Can Leverage Big Data to Drive Revenue

Once upon a time, hoteliers had to rely on spotty and inconsistent feedback from the field and handwritten information stored in bulky, three-ring binders...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
1886 Crescent Hotel

Top 25 Most Haunted Historic Hotels of 2018

WASHINGTON, D.C.—Historic Hotels of America has over 300 hotels with long and storied histories representing over 36 decades in American history. From a former...
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