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Shadow Guest

Identifying the “Shadow Guest”

Identifying the “shadow guest”—or the unknown guest—presents an opportunity for digital marketers to increase their contact list for future retargeting. Touchpoints and technology can...
Security

Marriott Reveals Breach of Starwood Guest Reservation Data

Marriott today announced that the company has taken measures to investigate and address a data security incident involving the Starwood guest reservation database. On...
Distribution

Getting the Most From Your Hotel’s Distribution Mix

Have a question for our experts? Submit it here. How can hotels get the most from their distribution mix?  The answer is moving from the legacy...
Mother and son using a digital tablet - data

Three Ways Luxury Hotels Can Use Technology To Improve Service

As the travel and tourism industry grows, the global luxury hotel market is expected to reach $232 billion by the end of 2025, according...
Allbridge Logo

Bulk TV & Internet, DCI Design Communications, and EthoStream Merge and Become Allbridge

RALEIGH, N.C.—Bulk TV & Internet, DCI Design Communications, and EthoStream today introduced Allbridge, the new name and corporate identity of the recently merged entities....
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bliesure

A Dual Target: Hotel Executives on What It Takes to Be ‘Bleisure’ Ready

The portmanteau “bleisure”—a mashup of “business” and “leisure”—denotes a phenomenon for our time, a time when technology makes it possible to work, even long-term,...
Keryn McNamara

Solid Foundation

What initially inspired you to get into the hospitality business? 
 I always gravitated toward taking care of people and wanted to be part of the...

ASSA ABLOY Global Solutions Acquires Nomadix and GlobalReach

STOCKHOLM—ASSA ABLOY Global Solutions has announced that it is acquiring Nomadix, Inc. and GlobalReach in the United States and the United Kingdom. With both...
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