Handling Social Media in a Crisis

In the immediate aftermath of the Boston Marathon bombings, law enforcement officials quickly instructed bystanders to leave the area and return to their homes...

Pricing in a Social World

The advent of online travel agencies (OTAs) ushered in an era of price transparency on a broad scale. Revenue managers suddenly had to pay...

Hyatt Names Alex Zoghlin Global Head of Technology

CHICAGO— In this role, Zoghlin will be responsible for all aspects of Hyatt’s technology platform and systems. He will lead the team charged with rapidly...

Changing the Channels

Despite the many devices hotel guests bring with them, the television remains the centerpiece of every guestroom. It’s the one thing capable of delivering...

Making Mobile Apps Easier

Are you a hotel that wants to highlight and promote your property and services in a visually dynamic, technologically savvy way? There’s an app...

Tips for Upgrading Your WLAN

The hospitality industry is a competitive one with thousands of choices that need to be made nearly every day. From what thread-count sheets to...

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Diversity & Inclusion Award Recipient Norman K. Jenkins

Diversity & Inclusion Award Recipient Norman Jenkins Reflects on His Career

Capstone Development founder, president, and CEO Norman K. Jenkins recalls “it wasn’t unusual to be the only person of color in the room” during...
Linden Row Inn

WorldHotels Plans To Add More U.S. Properties in 2019

Frankfurt—WorldHotels recently added Linden Row Inn in Richmond, Virginia, to its Distinctive Collection of upscale hotels and resorts. The addition is part of WorldHotels' goal...
Home2 Suites in Brooklyn Park, Minn.

Midas Hospitality Opens Second Hotel in Brooklyn Park, Minnesota

ST. LOUIS—Six months ago Midas Hospitality opened the very first new hotel built in Brooklyn Park since 1998. Now, the company is ready to...

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