Hotel Opens Days After West Virginia Chemical Spill
Life is beginning to return to normal for thousands of West Virginia residents and businesses that were affected by a chemical spill that contaminated...
John Fitzpatrick Tells an Innkeeper’s Story
In the early 1970s in Killiney, Ireland—a town just south of Dublin and near the Irish Sea—young John Fitzpatrick wasn’t like most of his...
AKA Carving Niche in Extended-Stay Segment
Don’t expect to find Gideon Bibles at Larry Korman’s AKA Serviced Residences. Instead, the guestroom nightstands hold copies of All I Really Need To...
Hotel GM Helps Guests Navigate Insurance Claims
In his job as general manager of a San Diego Residence Inn, Trent Selbrede noticed that many of his customers had something in common—they...
Best Western GM Creates Service Culture in Haiti
At the Best Western Premier in Petion-Ville, a neighborhood of Port-au-Prince, Haiti, it’s not unusual to see General Manager Ronald Maidens spot treating carpets,...