Whistleblower

How Hotel Managers Should Respond to an Employee Whistleblower

Fraud is most often initially detected because someone saw something and said something. When someone blows the whistle, it’s usually not because he harbors...
analyst looking at financials

How Contract and Non-Management Employee Payrolls Rose in 2017

As the pace of revenue growth continues to decelerate for U.S. hotels, the ability of hotel operators to control costs will determine the ability...
Terminator

Three Tough Scenarios Every GM Will Face

Employers frequently enter the hiring process with high hopes and aspirations, believing the addition of a new associate will bring positive change to the...
Front-desk staff

How to Hire the Best Front-Desk Team

The front desk serves as the gatekeeper and the heart of a hotel—the hub that greets guests, acts as a local guide, answers questions,...
job interview

Hospitality Professionals Weigh in on the Keys to Attracting Employees

The International Society of Hospitality Consultants (ISHC), represented by more than 200 experienced hospitality professionals worldwide, has released findings from a survey of its...
business travelers

Two Ways That Technology Can Mitigate Rising Labor Costs

North American hotels are experiencing record revenue as the economy continues to grow, but there is a downside to all this economic growth. Wages...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
1886 Crescent Hotel

Top 25 Most Haunted Historic Hotels of 2018

WASHINGTON, D.C.—Historic Hotels of America has over 300 hotels with long and storied histories representing over 36 decades in American history. From a former...
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