Determining the Proper Order to Clean Guestrooms
Many housekeeping attendants often express confusion about the proper order in which guestrooms should be cleaned each day. The ideal order should be based...
Selling the Experience in Lifestyle Hotels
If Josh Wyatt ever really struck it rich, he’d get rid of all his possessions and travel the world. The 41-year-old chief strategic officer...
Child’s Play: The Secret to Family Leisure Business
Any parent can tell you that the key to a successful family vacation boils down to one simple goal—keeping the kids entertained. At the...
Pushing Rates: Getting More Out of Every Room Night
In a windowless room near the front desk of the Red Lion Anaheim rests a navy blue, family-sized suitcase and 12 feet away from...
Protect Your Property from Common Industry Scams
It could be disguised as a typical guest interaction: Someone checks in under a corporate account that does not require a credit card, only...