Using Mobile To Improve Traveler Loyalty
The mobile-loving tendencies of today’s consumers—particularly those in their twenties and early thirties known as the Millennial demographic—are dramatically transforming how they go about...
Don’t Be Creepy: Best Practices When Using Guest Data
Consumers in today’s connected world are more frequently and freely sharing their personal information. Even the most ordinary tasks—posting a photo, writing a dinner...
Boosting a Hotel’s Advantage In Group Business Negotiations
A hotel’s group business revenue relies on its sales manager’s negotiation skills. Therefore, it’s critical to ensure that they have the right tools and...
Outsourcing Linens Can Save Money, Water, and Energy
For hoteliers who are simultaneously concerned about the environmental impact of their laundry services, as well as the cost of doing laundry in-house, outsourcing...
Creating a Smarter Hotel Kitchen
When running a hotel kitchen, there's always room for improvement – whether it's through reducing workplace injuries, meeting sustainability requirements, or simply cutting costs...