Selling Points

Meeting demand is growing, and planners are on the hunt for flexible spaces where they can create memorable and, at times, non-traditional events on...

Success and the City

Industrywide, hotel companies are learning firsthand that successfully marketing a U.S. destination requires embracing a philosophy of “strength in numbers.” This involves cooperation among...

High-Tech Housekeeping

What’s most important to hotel guests? You’ll get no penalty if the word “service” immediately came to mind. Guest service is and always will...

Mission: Transition

Restaurant renovations and conversions often appear to be somewhat of a magical transformation process to customers. It’s always a surprise when suddenly, and sometimes...

Can Your Hotel Handle the Heat?

According to the U.S. Environmental Protection Agency (EPA), energy represents the single fastest-growing operating cost in the lodging industry. The EPA estimates that a...

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Hoteliers on the Hill: AHLA and AAHOA’s 2019 Legislative Action Summit

On September 10 and 11, hoteliers from all over the United States converged in Washington, D.C. for the Legislative Action Summit. This annual event,...

New Moxy Opens in New York’s East Village

New York - Moxy NYC East Village has opened on East 11th Street between Third and Fourth Avenues in the heart of East Village, New York. Part...
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Using the Customer Experience to Drive ROI

The heart of hospitality is all about human connection and creating experiences that are memorable and authentic. Delivering this level of service requires effort,...

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