The Importance of Keeping Hotel Insurance Updated
As a hotel owner or operator, expecting the unexpected comes with the territory. A hurricane can cause property damage, or a guest can slip...
Knowland: October Meetings and Events Volume Grows 21.2 Percent Over September
ARLINGTON, Virginia—Knowland released its U.S. monthly meetings and events data for October, reporting 131.7 percent growth over October 2021. Additionally, October 2022 grew by...
Prevent Carbon Monoxide Poisoning in Your Hotel
Last spring, three people died from carbon monoxide poisoning after staying at the Blue Ridge Plaza Best Western Hotel in Boone, N.C. The victims—elderly...
‘If It Ain’t Broke, Don’t Fix It’
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What’s the “cost” of a guestroom? Some consider it to be the dollar amount associated with the housekeeping labor involved in...
How Long is Too Long to Leave Guests Hanging?
NEW YORK—Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in...