The Importance of Keeping Hotel Insurance Updated

As a hotel owner or operator, expecting the unexpected comes with the territory. A hurricane can cause property damage, or a guest can slip...
meeting planners

Knowland: October Meetings and Events Volume Grows 21.2 Percent Over September

ARLINGTON, Virginia—Knowland released its U.S. monthly meetings and events data for October, reporting 131.7 percent growth over October 2021. Additionally, October 2022 grew by...

Prevent Carbon Monoxide Poisoning in Your Hotel

Last spring, three people died from carbon monoxide poisoning after staying at the Blue Ridge Plaza Best Western Hotel in Boone, N.C. The victims—elderly...
Predictive Insights

‘If It Ain’t Broke, Don’t Fix It’

Listen to this article. What’s the “cost” of a guestroom? Some consider it to be the dollar amount associated with the housekeeping labor involved in...

How Long is Too Long to Leave Guests Hanging?

NEW YORK—Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in...
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U.S. hotel performance

CoStar: U.S. Hotel Performance Shows Positive Yearly Comparisons

WASHINGTON—U.S. hotel performance decreased from the previous week but showed positive comparisons year over year, according to CoStar's latest data through March 23, 2024....
bliesure

A Dual Target: Hotel Executives on What It Takes to Be ‘Bleisure’ Ready

The portmanteau “bleisure”—a mashup of “business” and “leisure”—denotes a phenomenon for our time, a time when technology makes it possible to work, even long-term,...
Keryn McNamara

Solid Foundation

What initially inspired you to get into the hospitality business? 
 I always gravitated toward taking care of people and wanted to be part of the...
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