Digital Loyalty

The ‘Magic’ of Email Marketing

Everyone who has shopped online has experienced this once. Remember searching the internet for a new coffee maker and instead filling your cart with...
SI College Football Preview-virtual reality

IHG Launches Virtual Reality Marketing in Sports Illustrated

IHG is taking on a new kind of marketing in Sports Illustrated's College Football Preview Issue—virtual reality (VR). The move is part of the...

Radisson Blu Launches New Blog

MINNEAPOLIS AND BRUSSELS—Radisson Blu today announced the launch of its newly designed travel magazine-style blog and an innovative way for like-minded travelers to share...
Super Bowl Sleepover Marriott

The Winner of this Marriott Contest Gets a Sleepover at the Super Bowl

A Marriott social media contest is giving one lucky fan and guest the opportunity to sleepover at U.S. Bank Stadium in Minneapolis the night before...

Handling Social Media in a Crisis

In the immediate aftermath of the Boston Marathon bombings, law enforcement officials quickly instructed bystanders to leave the area and return to their homes...

Ritz-Carlton to Target Chinese Consumers With Social Media

CHEVY CHASE, Md.—Following a year of research to deepen the understanding of Chinese consumers, The Ritz-Carlton Hotel Company has launched a new Chinese website...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
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