Medallia Identifies Top Brands Through Social Media Analysis

PALO ALTO, Calif.—Medallia, a leader in SaaS Customer Experience Management (CEM) solutions, has issued its quarterly analysis of social media data to rank the...

Ritz-Carlton to Target Chinese Consumers With Social Media

CHEVY CHASE, Md.—Following a year of research to deepen the understanding of Chinese consumers, The Ritz-Carlton Hotel Company has launched a new Chinese website...

Your Good Name

When the Conrad Miami suffered a technical problem in February that significantly slowed down its elevators, General Manager Stephane Mercier found himself responding to...

Better Online Engagement

When making booking decisions, guests are looking at up to 11 online review sites. This is fundamentally changing the dynamics of loyalty, says Kristin...

Handling Social Media in a Crisis

In the immediate aftermath of the Boston Marathon bombings, law enforcement officials quickly instructed bystanders to leave the area and return to their homes...

Pricing in a Social World

The advent of online travel agencies (OTAs) ushered in an era of price transparency on a broad scale. Revenue managers suddenly had to pay...
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Four Seasons Hotels and Resort - Fortune Best Companies to Work For

Five Hotel Companies Among Fortune’s 100 Best Companies to Work For

Five hotel companies made the recently released 21st annual Fortune 100 Best Companies to Work For list, which is based on surveyed employee ratings...
Linens

What Are Your True Variable Costs Per Occupied Room?

Knowing the average, actual costs incurred per occupied guestroom enables a manager to make more prudent pricing and marketing decisions and to monitor expenses....
Hotel security

12 Ways To Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
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