Marriott International - Ritz Carlton Phulay Bay

#RCMemories Program Connects Guests to Local Experiences

The Ritz-Carlton this week launched its latest brand initiative—#RCMemories—to further draw guests into their destinations through unique programming. What started as a way for...

Loews Launches Social Reservations

NEW YORK—Loews Hotels and Resorts launched Loews Hotels Social Reservations, a first-of-its-kind booking tool that allows guests to book hotel stays directly via Twitter....
Social media influencer

Marketing Hotels Through Social Media Influencers

Many hoteliers have had a “social media influencer” or “micro-influencer” on their property and didn’t even know it. Not knowing influencers are on property...
meetings

Kindred Resorts & Hotels Forecasts Meeting Trends for 2018

Kindred Resorts & Hotels, a collection of independent hotels and resorts focused on the group and meetings market in North America, conducted a survey...

Associated Luxury Hotels International Adds 45 Members

ORLANDO, FL – Associated Luxury Hotels International (ALHI), a Global Sales Organization, has added 45 independent luxury-level meeting and incentive-focused hotels and resorts. The...
chatbot

How Long is Too Long to Leave Guests Hanging?

NEW YORK—Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in...
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Four Seasons Hotels and Resort - Fortune Best Companies to Work For

Five Hotel Companies Among Fortune’s 100 Best Companies to Work For

Five hotel companies made the recently released 21st annual Fortune 100 Best Companies to Work For list, which is based on surveyed employee ratings...
Linens

What Are Your True Variable Costs Per Occupied Room?

Knowing the average, actual costs incurred per occupied guestroom enables a manager to make more prudent pricing and marketing decisions and to monitor expenses....
Hotel security

12 Ways To Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
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